ARCHIVED – Canada Energy Regulator – 2020–21 Departmental Plan

Internal Services: planned results

Description

Internal Services are those groups of related activities and resources that the federal government considers to be services in support of Programs and/or required to meet corporate obligations of an organization. Internal Services refers to the activities and resources of the 10 distinct services that support Program delivery in the organization, regardless of the Internal Services delivery model in a department. These services are:

• Management and Oversight Services
• Communications Services
• Legal Services
• Human Resources Management Services
• Financial Management Services
• Information Management Services
• Information Technology Services
• Real Property Management Services
• Materiel Management Services
• Acquisition Management Services

Planning highlights

Internal Services will support the identification and implementation of actions within three important focus areas for the CER: People and Workforce, Data Transformation, and Reconciliation with Indigenous Peoples, discussed earlier in this report.

The CER will promote the mindsets and behaviours among staff, to ensure we are:

• Agile: mobilizing resources and people to key priorities, empowering our workforce, and embracing uncertainty and learning through experimentation;
• Inclusive: creating an environment where individuals are safe to express themselves, expanding partnerships and removing barriers to collaborate, co-create and bring different perspectives to the table; and,
• Equipped: designing work environments to optimize performance, making learning a fundamental part of jobs, and exploring technology and tools to help employees be more effective in their roles.

Internal Services undertakes and delivers initiatives that enhance effectiveness across the organization. In 2020–21, the CER will:

• Prepare for the transition to SAP as our financial and material management system.
• Invest in the organization’s capacity to transform our use of data as a strategic asset, including via academic partnerships, to support all of the CER’s programs.
• Strengthen existing security controls to ensure information assets remain protected from emerging cyber security threats.

Gender-based analysis plus

• A diverse workforce that mirrors the community, strengthens the CER and plays a critical role in the attraction and retention of talented employees. The CER’s Employment Equity and Diversity approach recognizes the need to embrace diversity in a proactive way.
• The CER conducts GBA+ as part of all Treasury Board submissions, Budget Proposals and Memorandum to Cabinet in compliance with the evolving expectations from central agencies.
• As required under the Government of Canada’s Policy on Communications and Federal Identity, the CER will communicate information in multiple formats to accommodate the diverse needs of Canadians and ensure it is equally accessible to all audiences, including Indigenous, ethno cultural and official language minority communities. To ensure we meet the information needs of all Canadians, we will:
  • Apply the policies and regulations of the Official Languages Act^Footnote 24;
  • Ensure that communications materials depict the diverse nature of Canadians in a fair, representative and inclusive manner, including a balance of gender and ethnicity; and
  • Adhere to the Standard on Web Accessibility and provide published information on request that is equal for a diverse audience and those with disabilities.

Experimentation

• Explore the use of Near Field Communication technology^Footnote 25 to expand reach and two-way communication to make data exchange happen when and where it is needed.
• Collaborate with Mitacs (Canadian Science Policy Fellowship)^Footnote 26 to explore delivery of a digital platform that bridges gaps in the Canadian energy dialogue, enabling an information exchange between the CER and Indigenous Peoples, stakeholders, academia, landowners and Canadians.

Planned budgetary financial resources for Internal Services (dollars)

Planned human resources for Internal Services (full-time equivalents)

Date modified:

2023-11-27